Task: Investigate Problem

Task: Investigate Problem

Disciplines: Problem Management

Relationships

Roles	Primary Performer: Problem Analyst	Additional Performers:
Inputs	Mandatory: Configuration Information Operational Documentation Problem Service Outage Analysis Supplier Product and Service Information	Optional: Problems and Known Errors
Outputs	Configuration Information Request Problem

Main Description

Identify what caused the problem and document the root cause. Use the following information:

Events
Operational Monitoring Data
Change Information
Operational Documentation
Configuration Information
Trend Analysis
Closed Errors

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management CAM WS - Investigate and Diagnose Problem in Problem Management OMEGAMON - Perform Problem Management TEC - Perform Problem Management ITM - Problem Management CAM RTT - Problem Management TNO - Problem Management TNM – Problem Management

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