Discipline: Incident Management
Relationships
Reference Workflows
Incident Management
Tasks
Analyze Request for Information
Assess Process Execution
Assess Process Framework
Assign Priority
Assign Process Responsibilities to Organizations
Assign to Analyst Resource
Audit Process
Categorize Incident
Close Incident Record
Close Related Incident Records
Collect Evaluation Results
Collect Feedback
Communicate Closure to Stakeholders
Communicate and Deploy Framework
Communicate to Stakeholders
Complete Evaluation
Complete and Validate Incident Record
Create Incident Resolution Plan
Create Incident
Create Project Proposals
Create Workaround or Fix
Define and Build Report
Define Measurements and Controls
Define Process Policies, Standards, and Conceptual Models
Determine How to Apply Resolution
Determine Impact
Determine Process Data Requirements
Determine Process Procedures
Determine Process Relationships to Other Processes
Determine Urgency
Escalate Incident
Gather Additional Information and Investigate
Generate and Communicate Reports
Handle Duplicate Incidents
Identify Incident CIs
Identify Process Roles and Responsibilities
Monitor Change
Notify Concerning Action
Perform Resolution for Requestor
Produce Gap Analysis
Produce Process Measurements
Provide Information to Requestor
Obtain Workarounds and Fixes
Recommend Initiatives
Record and Perform Action
Research Trends and Best Practices
Review Existing Documentation
Review Incident Data
Review Progress
Scan Status of Incidents
Search for Matching Incidents
Search for Workarounds and Fixes
Initiate Change Request
Specify Process Purpose, Scope, Goals, and Capabilities
Step Through Resolution with Requestor
Update Incident Data
Validate CI Information
Validate Service Recovery
Identify Records of Interest
Initiate Handling as Major Incident
Perform Initial Diagnosis
Open Problem for Recurring Incidents
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