Task: Step Through Resolution with Requestor

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers: Incident Analyst Requestor
Inputs	Mandatory: Incident	Optional: Workaround/ Fix
Outputs	Incident Incident Communication to User

Main Description

Send workaround/fix to the requestor, then step the requestor through how to apply and then ensure it has been applied correctly.

More Information

Tool Mentors	OMEGAMON - Resolve Incident and Recover Service ITM - Resolve Incident and Recover Service TEC - Resolve Incident and Recover Service SA - Resolve Incident and Recover Service CAM SOA - Resolve Incident and Recover Service TNO - Resolve Incident and Recover Service ITSRM – Incident Management