Task: Handle Duplicate Incidents

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers:
Inputs	Mandatory: Incident Incident Information	Optional: None
Outputs	Incident

Main Description

If the incident is a duplicate of an existing incident, then handle it according to the policy in the Incident Management Framework. This may include closing the duplicate, attaching the duplicate to a master or global incident, or some other option.

More Information

Tool Mentors	CAM RTT - Classify Incident and Provide Initial Support ITSRM – Incident Management