Task: Validate CI Information
Disciplines:
Incident Management
Relationships
Roles
Primary Performer:
Incident Owner
Additional Performers:
Requestor
Inputs
Mandatory:
Incident
Optional:
Configuration Information
Outputs
Asset Data Update Package
CI Data Update Package
Incident
Main Description
Validate that the information about the CIs in the incident matches the information in the CMS. If not, send updates to Configuration Management and possibly Asset Management. Contact CI owners and users if necessary.
More Information
Tool Mentors
TEC - Identify and Log Incident
TNO - Identify and Log Incident
ITSRM – Incident Management
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