Task: Validate CI Information

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers: Requestor
Inputs	Mandatory: Incident	Optional: Configuration Information
Outputs	Asset Data Update Package CI Data Update Package Incident

Main Description

Validate that the information about the CIs in the incident matches the information in the CMS. If not, send updates to Configuration Management and possibly Asset Management. Contact CI owners and users if necessary.

More Information

Tool Mentors	TEC - Identify and Log Incident TNO - Identify and Log Incident ITSRM – Incident Management