Task: Determine How to Apply Resolution

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers: Incident Analyst
Inputs	Mandatory: Incident	Optional: None
Outputs	Incident

Main Description

Examine the Incident Resolution Plan, which is a part of the Incident record, and identify the way in which the incident resolution will be applied. This may include carrying out the resolution plan on behalf of the user, providing information to the user, or another approach.

More Information

Tool Mentors	OMEGAMON - Resolve Incident and Recover Service ITM - Resolve Incident and Recover Service TEC - Resolve Incident and Recover Service SA - Resolve Incident and Recover Service CAM SOA - Resolve Incident and Recover Service TNO - Resolve Incident and Recover Service ITSRM – Incident Management