Fill in any missing information needed for closing the incident record. Validate and complete the incident information, including reclassifying the incident based on the resolution, if needed. Ensure original details, such as category, are retained. If known errors are found that are related to the incident, indicate those errors. Be sure to document the resolution so the information can be used in another incident or in problem control.

Determine whether there seems to be an unresolved, underlying problem that could cause similar incidents and that needs further investigation and preventative action. Invoke the Problem Management process to raise a problem for any problems identified.