Task: Perform Resolution for Requestor

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers: Incident Analyst Requestor
Inputs	Mandatory: Incident	Optional: definitive spares
Outputs	Incident Incident Communication to User

Main Description

Apply the workaround/fix on behalf of the requestor. This may be performed while in contact with the requestor.

More Information

Tool Mentors	OMEGAMON - Resolve Incident and Recover Service ITM - Resolve Incident and Recover Service TEC - Resolve Incident and Recover Service SA - Resolve Incident and Recover Service CAM SOA - Resolve Incident and Recover Service TNO - Resolve Incident and Recover Service ITSRM – Incident Management