Task: Determine Urgency

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers:
Inputs	Mandatory: Incident	Optional: Incident Information Knowledge Assets Problem Information
Outputs	Incident

Main Description

Identify the urgency of the incident. Urgency, along with impact, are used to set an incident's priority.

More Information

Tool Mentors	CAM RTT - Classify Incident and Provide Initial Support ITSRM – Incident Management