Task: Define Measurements and Controls
Disciplines: Incident Management
Relationships
RolesPrimary Performer: Additional Performers:
InputsMandatory: Optional:
  • None
Outputs
Main Description

Define measurements and controls required to ensure that the procedures attain process objectives and goals. This includes compliance requirements from legislation or other adopted compliance frameworks.

Define reports required to monitor the health of the process, show attainment of objectives, and communicate process execution as it relates to service levels.

Define Evaluate Performance schedule.

Surface additional tool requirements.

Validate that procedures capture the required data to satisfy reporting needs.

Define process meetings.