Task: Determine Process Procedures
Disciplines: Incident Management
Relationships
RolesPrimary Performer: Additional Performers:
InputsMandatory: Optional:
  • None
Outputs
Main Description

Define the following:

  • High Level Flow Diagram
  • Sub-process (Procedure) Flow Diagrams
  • Narrative Details
  • Sub-process Goals, Scope, Inputs and Outputs

Assign roles to activities.

Identify tool opportunities, specifically automation. Flush out tool requirements.

Include process improvement sub-process and activities.