Task: Identify Records of Interest

Relationships

Roles	Primary Performer: Incident Manager	Additional Performers:
Inputs	Mandatory: Incident Information	Optional: None
Outputs	Incident Information

Main Description

From the collection of records, select those that require attention and may require immediate action to promote progression of the incident. Selection should include records that have an extended period of inactivity, have progressed too slowly, or are in jeopardy of breaching service levels.

More Information

Tool Mentors	ITSRM – Problem Management and Incident Management