Task: Obtain Workarounds and Fixes

Task: Obtain Workarounds and Fixes

Disciplines: Incident Management

Relationships

Roles	Primary Performer: Incident Analyst	Additional Performers:
Inputs	Mandatory: Incident Problems and Known Errors Workaround/ Fix	Optional: Change Information Configuration Information Event Incident Information Operational Documentation Operational Monitoring Data Problem Information
Outputs	Incident Workaround/ Fix

Main Description

Obtain the workarounds/fixes to be applied to this incident. Make the workarounds/fixes available so they can be provided to the user or implemented.

More Information

Tool Mentors	OMEGAMON - Investigate and Diagnose Incident ITM - Investigate and Diagnose Incident TEC - Investigate and Diagnose Incident CAM RTT - Investigate and Diagnose Incident ITSRM – Incident Management CAM SOA - Event Management and Incident Management TNO - Investigate and Diagnose Incident

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