Task: Identify Process Roles and Responsibilities

Relationships

Roles	Primary Performer: Incident Manager	Additional Performers:
Inputs	Mandatory: Incident Management Framework Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)	Optional: None
Outputs	Incident Management Framework

Main Description

Includes role definition, responsibilities, and skills.

Roles and responsibilities (including the role of the process owner) must be tailored to meet the requirements of the organization.