If a workaround or fix is not available and entitlement is confirmed, create a new workaround or fix for the incident. Priority should be given to creating a workaround instead of a fix, which is primarily the responsibility of Problem Management. However, if a fix is simple or involves just as much work as a workaround, then provide the fix.

While service restoration has the highest priority, consideration has to be made of the risk that a workaround could exacerbate the original incident. For example, certain virus infections might spread beyond their initial scope if a simple service restoration is put into effect