Task: Review Incident Data

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers:
Inputs	Mandatory: Incident	Optional: Knowledge Assets
Outputs	Incident

Main Description

Use all available resources (such as requestor-provided details, diagnostic scripts and related incident information) to collect and review all incident information to obtain an understanding of what happened.

More Information

Tool Mentors	TEC - Identify and Log Incident TNO - Identify and Log Incident ITSRM – Incident Management