Task: Identify Incident CIs

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers:
Inputs	Mandatory: Incident	Optional: Configuration Information
Outputs	Asset Information Configuration Information Incident

Main Description

Determine which CIs are involved in the incident. This may include not only CIs that are failing or degrading but also CIs that may be related. Obtain configuration information relating to the incident.

More Information

Tool Mentors	TEC - Identify and Log Incident TNO - Identify and Log Incident ITSRM – Incident Management