Task: Provide Information to Requestor

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers: Incident Analyst Requestor
Inputs	Mandatory: Incident	Optional: None
Outputs	Incident Incident Communication to User

Main Description

Send information to the requestor so the requestor can apply the workaround or fix. Verify that the requestor obtained the information.

More Information

Tool Mentors	OMEGAMON - Resolve Incident and Recover Service ITM - Resolve Incident and Recover Service TEC - Resolve Incident and Recover Service SA - Resolve Incident and Recover Service CAM SOA - Resolve Incident and Recover Service TNO - Resolve Incident and Recover Service ITSRM – Incident Management