Task: Search for Matching Incidents

Relationships

Roles	Primary Performer: Incident Owner	Additional Performers:
Inputs	Mandatory: Incident Incident Information	Optional: None
Outputs	Incident

Main Description

Find previous incidents that match the incident's classification. Identify any incidents that seem to match. Perform appropriate procedures that will reduce work to a single incident instead of working on multiple incidents. This may include identifying a master incident, grouping related incidents, etc.

More Information

Tool Mentors	CAM RTT - Classify Incident and Provide Initial Support ITSRM – Incident Management