Work Product Set: Service Level Management Work Products
The following work products are produced or consumed by Service Level Management.
Relationships
Work Products
Customer Satisfaction Issue
Customer Satisfaction Results and Trends
Product Package
Projected Service Outage
Service Achievement Reports
Service Catalog
Service Demand Forecasts
Service Event Data
Service Improvement Input
Service Improvement Plan
Service Level Agreement
Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)
Service Level Communication
Service Level Feasibility Request
Service Level Feasibility Response
Service Level Management Activity Data
Service Level Management Evaluation
Service Level Management Framework
Service Level Package
Service Level Relationship Strategy
Service Level Requirements
Service Level Stakeholder Register
Service Metric Data and Reports
Service Pricing and Contract Information
Service Resilience Plans
Service Resilience Reports
Service Review Results
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