Artifact: Service Improvement Plan

Artifact: Service Improvement Plan

Domains: Service Level Management Work Products, Customer Satisfaction Management Work Products
Work Product Kinds: Plans

Relationships

Roles	Responsible: Service Level Analyst	Modified By: Customer Satisfaction Analyst Service Level Analyst Service Level Manager
Tasks	Input To: Analyze Service Improvement Feasibility Close Resolution Issues Investigate Problem Issues Negotiate and Finalize Service Improvement Plan	Output From: Analyze Service Improvement Feasibility Coordinate Resolution Planning Identify Candidate Service Improvement Elements Negotiate and Finalize Service Improvement Plan

Description

Main Description	Plan and roadmap for improving service levels, e.g. if service levels are not attained or if service levels have to be changed. It is based on service level review, and customer and Service Level Management Process improvement suggestions.

Illustrations

Templates	Service Improvement Plan Template

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