• Change Owner
• Problem Analyst
• Problem Manager
• Service Level Analyst

• Identify Candidate Service Improvement Elements
• Investigate Problem Issues

• Communicate Service Improvement Opportunity
• Create Service Improvement Input
• Document Change Issues
• Identify Problem or Service Improvement Opportunity
• Identify Service Issues
• Investigate Problem Issues

Any information from problem resolution (proactively or reactively) that may help to improve the overall service delivery, e.g. if one finds that a specific service part continuously generates problems, but that a slight change of the service would avoid this.