Artifact: Service Level Management Framework
Domains: Service Level Management Work Products
Work Product Kinds: Framework
Relationships
Description
Main DescriptionThe framework that contains all relevant information about the structure of the "Service Level Management" process.
Brief Outline

Process Rationale and Direction

  • Process Purpose
  • Process Scope
  • Process Goals
  • Process Capabilities

Process Management Information

  • Process Policies
  • Process Standards
  • Process Conceptual Models

Process Details

  • Data Requirements
  • Tools
  • Roles and Responsibilities
  • Procedures
  • Relationships to Other Processes
  • Measurements and Controls
Illustrations
Templates
Key Considerations
This work product provides general guidance for the entire process and may be referenced by any task within this process.