Artifact: Service Review Results
Domains:
Service Level Management Work Products
Relationships
Roles
Responsible:
Service Delivery Manager
Modified By:
Service Level Analyst
Service Level Manager
Tasks
Input To:
Agree on Service Review Results
Collect Service Information
Develop Stakeholder Relationships
Identify Service Issues
Initiate Agreed Corrective Actions
Parse and Categorize Customer Satisfaction Information
Review Service Results With Customer
Review Service Results with Supplier
Identify IT Requirements for SLA
Output From:
Agree on Service Review Results
Evaluate Performance Against SLA
Review Service Results With Customer
Review Service Results with Supplier
Description
Main Description
Outcome of review of service level attainment, e.g. includes exceptions/violations with regard to target and actual service delivery.
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