Artifact: Service Level Agreement

Relationships

Roles	Responsible:	Modified By: Service Level Manager
Tasks	Input To: Determine Modeling and Sizing to be Performed Enact SLA Extract Availability Needs Negotiate SLA Perform Business Impact Analysis Perform IT Feasibility Analysis Prepare SLA Capabilities	Output From: Draft SLA Enact SLA Negotiate SLA Perform IT Feasibility Analysis

Description

Main Description	A formal agreement to provide an IT service at specified level. This document contains terms and conditions for not meeting the service levels.

Illustrations

Templates	Service Level Agreement Template