• Service Level Manager

• Service Catalog Manager

• Define and Maintain Access Rights
• Deploy Service Catalog
• Determine Process Relationships to Other Processes
• Determine Service Catalog View Requirements
• Monitor Change
• Provide Content for Training and Support
• Provide Service Catalog Change Communication
• Specify Process Purpose, Scope, Goals, and Capabilities
• Understand Deployment Needs
• Verify Integrity and Performance of All Views

• Consolidate Deployment Program
• Parse and Categorize Customer Satisfaction Information
• Translate Business Demands to Service Demands

• Publish Service Catalog Content and Views

Catalog of all services offered for delivery by the IT service provider. Portions of it can be used as a means of communication to the customers, but there are also sections that describe details (usually not published outside the delivery organization) of how each service is provided.

See the definition of Service Catalog