Artifact: Customer Satisfaction Issue

Relationships

Roles	Responsible: Customer Liaison Customer Satisfaction Analyst	Modified By: Customer Satisfaction Analyst Deployment Manager Request Analyst Request Manager Service Level Manager
Tasks	Input To: Create Customer Satisfaction Service Record Verify Issue Resolution	Output From: Agree on Service Review Results Create Customer Satisfaction Service Record Create Plan to Handle Outstanding Issues Notify Affected Parties Concerning Action Obtain and Apply Fulfillment Approach

Description

Main Description	Any determination of a customer satisfaction issue. Can be either direct form a customer, or prompted by any IT staff member in carrying out other processes.