Artifact: Customer Satisfaction Results and Trends

Relationships

Roles	Responsible: Customer Satisfaction Manager	Modified By: Customer Satisfaction Analyst
Tasks	Input To: Collect Customer Satisfaction Data and Trends Coordinate Resolution Planning Identify Business Demand Patterns Monitor Release Deployment Monitor Service Metrics Review Catalog Usage Review Release	Output From: Document Customer Satisfaction Trends, Issues and Statistics Generate and Communicate Reports

Description

Main Description	A report summarizing current customer satisfaction results and historical data. Can be used to identify trends.