Artifact: Service Metric Data and Reports

Relationships

Roles	Responsible: Data Manager	Modified By: IT Operations Analyst Service Level Analyst
Tasks	Input To: Collate Service Metric Data Collect, Check and Pay Bills to Suppliers Gather Charging Data Generate Service Achievement Report Import Performance Data	Output From: Collate Service Metric Data Collect Customer Satisfaction Data and Trends Generate and Communicate Reports

Description

Main Description	Significant service delivery event logs, volume and other measurement data relating to how effectively and efficiently services are provided by IT. This data, which is available as requested both in raw format and as structured reports, is a component of all operations information and is the basis for service level reporting.