• Demand Manager

• Examine Service Information
• Identify Access and Navigation Patterns
• Load Updated or New Service Descriptions
• Monitor Service Metrics

• Communicate Demand Management Initiatives

Details of the expected implications to the service utility and warranty which will result from agreement with the relevant business units on the demand management approaches under which the service will be provided. ITIL® definition: "A defined level of Utility and Warranty for a particular Service Package. Each SLP is designed to meet the needs of a particular Pattern of Business Activity." ¹