• To understand more about each process category, click on the process category name.
• To understand more about a specific process, click on that process name.

ITUP provides in-depth descriptions for the processes shown in the list with an asterisk(*). Other processes are only described at a high level. (Note that PRM-IT processes use a numbering system as a mnemonic for referring to processes and activities in each process.)

• Click here to understand more about Implementing Best Practice Processes .

A1 Governance and Management System category, which includes

• A11 IT Governance and Management System Framework*
• A12 IT Governance and Management System Capabilities*
• A13 IT Governance and Management System Operation*
• A14 IT Governance and Management System Evaluation*

A2 Customer Relationships category, which includes

• A21 Stakeholder Requirements Management*
• A22 Service Marketing and Sales*
• A23 Service Catalog Management
• A24 Service Level Management
• A25 Demand Management
• A26 IT Customer Transformation Management*
• A27 Customer Satisfaction Management

A3 Direction category, which includes

• A31 IT Strategy*
• A32 IT Research and Innovation*
• A33 Architecture Management*
• A34 Portfolio Management*
• A35 Product Management*
• A36 Program and Project Management*
• A37 Risk Management

A4 Realization category, which includes

• A41 Solution Requirements*
• A42 Solution Analysis and Design*
• A43 Solution Development and Integration*
• A44 Solution Test*
• A45 Solution Acceptance*

A5 Transition category, which includes

• A51 Change Management
• A52 Release Management
• A53 Deployment Management
• A54 Configuration Management
• A55 Asset Management

A6 Operations category, which includes

• A61 Request Fulfillment
• A62 Service Execution
• A63 Data Management
• A64 Event Management
• A65 Incident Management
• A66 Problem Management
• A67 Identity and Access Management

A7 Resilience category, which includes

• A71 Compliance Management
• A72 Security Management
• A73 Availability Management
• A74 Capacity Management
• A75 Facilities Management
• A76 IT Service Continuity Management

A8 Administration category, which includes

• A81 Financial Management
• A82 Supplier Management
• A83 Service Pricing and Contract Administration*
• A84 Workforce Management*
• A85 Knowledge Management

* - Part of PRM-IT, but not core to IT Service Management. The process is described at a summary level.