The Resilience category of processes describes the analysis and proactive planning required to enable resilient infrastructure, applications, and services. Each process covers a range of activities from handling everyday adjustments as required by service operations through anticipating the potential future demands upon its specific domain.

In order to accomplish their collective mission, all require input from a wide range of other processes, including such things as architectural information, problem and known error information, solution designs, scheduled projects and changes, as well as operational monitoring data. IT Resilience processes use this input to establish ongoing resilience capabilities, ensuring service level attainment and customer satisfaction while controlling costs.

Processes in the Resilience Category