Process: A27 - Customer Satisfaction Management
Measuring how satisfied customers are with IT services. (Note: This process is described at the activity level only.)
DescriptionWorkflowRolesWork Products
Workflow

Activity diagram: Customer Satisfaction Management Capture Customer Satisfaction Data Analyze Customer Satisfaction Manage Customer Satisfaction Issue Resolution Assess Customer Satisfaction Patterns Communicate Customer Satisfaction Management Results Establish Customer Satisfaction Management Framework Evaluate Customer Satisfaction Management Performance
Work Breakdown

©Copyright IBM Corp. 2005, 2008. All Rights Reserved.