IT Service Management

IT Service Management represents an evolution from managing IT as a technology to managing IT as a business. This evolution is illustrated in the graphic. As businesses move toward On Demand environments, IT organizations are faced with the daunting challenge of increasing the quality of services provided to business, while simultaneously addressing faster rates of change, rising technical complexity, cost pressures, and compliance issues. With traditional resource and system management approaches, providing effective support for business and efficient use of IT resources is proving impossible. IT Service Management provides for the effective and efficient delivery of IT Services in support of changing business needs.

Implementing IT Service Management requires the optimal intersection of people, process, information and technology, as shown in this graphic. When all of these components come together, they can make IT more efficient and effective. ITUP enables users to understand the relationships between these components. ITUP is an integral part of IBM® Service Management, a family of solutions that helps organizations better manage their IT infrastructure and deliver IT services more effectively and efficiently. To lean more, visit IBM Service Management online.