A8 Administration
Brings together the processes which look after many of the non-technically-oriented resources (such as people, finances, contracts, etc.) that support IT service delivery.
Relationships
Contents
Main Description

The Administration process category brings together the processes that look after many of the non-technical resources, such as people, finances, contracts, and others that support IT service delivery. It which builds a sound foundation for the IT business upon which other processes can deliver the IT services that the parent business needs.

Processes in the Administration Category

Processes and brief description
ID Name Brief Description
  A81   Financial Management Control of IT budgets and billing
  A82   Supplier Management * Oversight of workforce resources
  A83   Service Pricing and Contract Administration * Handling of contracts and cost negotiations
  A84   Workforce Management * Management of IT vendor relationships
  A85   Knowledge Management * Capture and reuse of IT procedural knowledge and subject matter expertise
Part of PRM-IT, but not core to ITSM. The process is described at a summary level.

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