The Process Reference Model for IT (PRM-IT)

IBM® Tivoli® Unified Process (ITUP) is based on the IBM Process Reference Model for IT (PRM-IT), which was jointly developed by IBM Global Services and Tivoli. PRM-IT is a comprehensive model, covering all of the activities under the purview of the office of the CIO. In the area of IT Service Management, which is the focus of ITUP, PRM-IT is tightly aligned with ITIL® version 3.

For answers to frequently-asked questions, see PRM-IT Frequently Asked Questions.

Important PRM-IT resources are listed at the bottom of this page.

Click here to see the PRM-IT v3 graphic as a separate window.

PRM-IT was developed by experienced process experts based on experience from hundreds of customer engagements. The model incorporates industry best practices, and can be aligned and mapped to other leading industry reference models, such as ITIL. Maturity models for each process are provided as part of consulting work. 

ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.