The Realization process category exists to create solutions that will satisfy the requirements of IT customers and
stakeholders, including both the development of new solutions and the enhancements or maintenance of existing ones.
Development includes options to build or buy the components of that solution, and the integration of them for
functional capability.
This process category encompasses the engineering and manufacturing of information technology products and services and
includes the making or buying of solutions, systems, integration, and extensions to existing solutions. Maintenance and
end of life shutdown activities (requiring solution adjustment) are also addressed in this category.
The basic unit of work is assumed to be a project. However, these projects can vary from quite small and of short
duration to very large and long-term. The processes act together, often iteratively and in parallel, in a project
driven context to create information technology solutions for specific sets of stakeholder requirements.
Many engineering disciplines are relevant to the achievement of successful outcomes for these projects. Examples of
such disciplines include:
-
Performance engineering
-
Test engineering
-
Requirements engineering
Processes in the Realization Category
* Part of PRM-IT, but not core to ITSM. The process is described at a summary level. |