A4 Realization
Exists to create solutions that will satisfy the requirements of IT customers and stakeholders, including both the development of new solutions and the enhancements or maintenance of existing ones. Development includes options to build or buy the components of that solution, and the integration of them for functional capability.
Relationships
Main Description

The Realization process category exists to create solutions that will satisfy the requirements of IT customers and stakeholders, including both the development of new solutions and the enhancements or maintenance of existing ones. Development includes options to build or buy the components of that solution, and the integration of them for functional capability.

This process category encompasses the engineering and manufacturing of information technology products and services and includes the making or buying of solutions, systems, integration, and extensions to existing solutions. Maintenance and end of life shutdown activities (requiring solution adjustment) are also addressed in this category.

The basic unit of work is assumed to be a project. However, these projects can vary from quite small and of short duration to very large and long-term. The processes act together, often iteratively and in parallel, in a project driven context to create information technology solutions for specific sets of stakeholder requirements.

Many engineering disciplines are relevant to the achievement of successful outcomes for these projects. Examples of such disciplines include:

  • Performance engineering
  • Test engineering
  • Requirements engineering

Processes in the Realization Category

Processes and brief description
ID Name Brief Description
  A41   Solution Requirements Systematic capture of the functional and nonfunctional requirements of the solution
  A42   Solution Analysis and Design Creation of a documented design from solution requirements
  A43   Solution Development and Integration Creation and assembly of solution elements
  A44   Solution Test Validation and verification of implemented requirements
  A45   Solution Acceptance Validation that the developed solution meets the needs of the stakeholders
* Part of PRM-IT, but not core to ITSM. The process is described at a summary level.