Tools by ITIL v3 Processes
ITIL v3 processes are mapped to IBM tools.
Relationships
Related Elements
Main Description
The following table identifies which tools can be used to implement the ITIL version 3 processes. 

ITIL V3 Processes Mapped to Tools
Process
Tools
Access Management5
Asset Management4
Availability Management3
Capacity Management3
Change Management4
Configuration Management4
Data and Information Management3
Event Management5
Financial Management2
Incident Management5
Information Security Management3
IT Service Continuity Management3
Knowledge Management4
Monitoring and Control5
Problem Management5
Release and Deployment Management4
Request Fulfillment5
Risk Management2
Service Asset and Configuration Management4 See Asset Management, Configuration Management in table.
Service Catalog Management3
Service Level Management3
Service Portfolio Management2
Service Validation and Testing4
Supplier Management3
Transition Planning and Support4

Notes:

  1. Primary tool for this category
  2. To see how this ITIL process maps to ITUP processes, see the ITIL v3 Service Strategy page.
  3. To see how this ITIL process maps to ITUP processes, see the ITIL v3 Service Design page.
  4. To see how this ITIL process maps to ITUP processes, see the ITIL v3 Service Transition page.
  5. To see how this ITIL process maps to ITUP processes, see the ITIL v3 Service Operation page.
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