Service Strategy
Keeping the service lifecycle aligned with the business.
Relationships
Related Elements
Main Description
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Service Life Cycle Stages

The Service Strategy book describes how business and IT align. This includes keeping the service lifecycle focused on the needs of the business.  Topics include:

  • Business eco-systems
  • Connecting value chains to value nets
  • Adaptive processes for customers, services and strategies
  • Connecting to external practices and standards
  • Managing risk and uncertainty
  • Extending service life
  • Selecting the best IT service strategies

The following practices are involved in Service Strategy:

ITIL® practices

Equivalent ITUP Process / Activity

Service Strategy principles IT Strategy
Financial Management Financial Management
Service Portfolio Management Portfolio Management
Demand Management Demand Management
Risk Management Risk Management




©Copyright IBM Corp. 2005, 2008. All Rights Reserved.