Service Design
Creation and maintenance of IT policies, architectures, and service designs.
Relationships
Related Elements
Main Description
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Service Life Cycle Stages

The Service Design book describes how to design services to meet IT customer needs.  Topics include:

  • IT Policies, architecture, portfolios, service models
  • Service measurement design
  • Selecting the best service approach, including outsourcing, shared services, co-sourcing
  • Service cost model
  • Service re-design

The following processes are involved in Service Design

ITIL® process

Equivalent ITUP Process / Activity

Service Catalog Management Service Catalog Management
Service Level Management Service Level Management
Capacity Management Capacity Management
Availability Management Availability Management
IT Service Continuity Management IT Service Continuity Management
Information Security Management Security Management
Supplier Management Supplier Management


Other practices are also identified in the Service Design book that map to ITUP processes and activities, as shown in the following table.



ITIL practice

Equivalent ITUP Process / Activity

Design
Requirements engineering
Data and information management
Application management




©Copyright IBM Corp. 2005, 2008. All Rights Reserved.