Service Transition
Managing and deploying changes
Relationships
Related Elements
Main Description
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Service Life Cycle Stages


The Service Transition book describes how to manage and control changes to the infrastructure.  Topics include:

  • Quality assurance
  • Managing organization & cultural change during transition
  • Service knowledge management system
  • Integrating projects into transition

The following processes are involved in Service Transition:

ITIL® process

Equivalent ITUP Process / Activity

Transition Planning and Support
Change Management
Service Asset and Configuration Management
Release and Deployment Management
Service Validation and Testing
Evaluation
Knowledge Management


Other common activities are also identified in the Service Transition book that map to ITUP processes and activities, as shown in the following table.

Common Service Operation Activity

Equivalent ITUP Process / Activity

Managing communications and commitment
Managing organization and stakeholder change
Stakeholder management







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