ITIL® version 3 was released in May 2007. The focus of this series is the lifecycle of services. The core
ITIL v2 Service Management processes remain in version 3, but are augmented by other processes to emphasize the full
lifecycle of services. The stages of the service lifecycle (which are also the names of the 5 core books of ITIL v3)
are shown in the following table. The bulleted items in the table identify many of the processes and practices within
those stages. To examine how these processes map to ITUP processes, click on the title of one of the lifecycle stages
in the table.
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Service Catalog Management
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Service Level Management
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Capacity Management
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Availability Management
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IT Service Continuity Management
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Information Security Management
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Supplier Management
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Service Asset and Configuration Management
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Change Management
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Release and Deployment Management
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Service Validation and Testing
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Transition Planning and Support
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Knowledge Management
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Evaluation
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Event Management
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Incident Management
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Problem Management
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Request Fulfillment
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Access Management
Service Life Cycle Stages
In addition, additional materials are also a part of the library. These include:
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Introduction
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Key Element Guides
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Multiple topic-specific complementary guides
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Integrated service lifecycle model
To see the table showing which tools can be used to implement the ITIL v3 processes, click here.
For more information, see the OGC site concerning ITIL v3.
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