Context

A new application has been deployed into production and the operations team must now ensure that it is integrated into their day-to-day operations, and that it meets the service level agreement (SLA) set by the application owner.

Description

Steps	Process and Activity	Roles	Work products	Tools
The new application has been completed and is ready for operation.	Change Management Review and Close Change	Change Manager	Change Request
Work schedules for operating the service are created.	Service Execution Schedule and Adjust Workload	IT Operations Analyst	Work Item Schedule	TIO – Schedule and Adjust Workload TW – Schedule and Adjust Workload
Individuals are deployed to operate the service within the bounds of SLAs.	Service Execution Assign and Control Delivery Resources	IT Operations Analyst	Resource Status	TIO – Assign and Control Delivery Resources TWS – Assign and Control Delivery Resources SA – Assign and Control Delivery Resources
Operations sets up monitoring for the solution and initiates the solution.	Service Execution Deliver Service	IT Operator	Operational Monitoring Data	TEC – Deliver Service TBSM – Deliver Service NetView® – Deliver Service OMEGAMON – Deliver Service TWS – Deliver Service ITM – Deliver Service SA – Deliver Service CAM RTT – Deliver Service
Monitoring data is generated during execution of the solution and events are generated.	Event Management Monitor, Detect, and Log Event	Event Analyst	Event	TEC – Monitor, Detect, and Log Event TBSM – Monitor, Detect, and Log Event

Obtaining more information

To get more information, talk to a representative, purchase IBM® Service Management tools, or visit the IBM Service Management page.