ITIL® version 2 was released in 2000 and consists of a series of 10 books. It focuses primarily on two aspects of
Service Management: Service Support and Service Delivery.
There are 7 primary books that make up this series:
In addition, there are3 other books in the series. These do not introduce any new IT processes, but contain important
information.
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An Introduction to ITIL
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Planning to Implement Service Management
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Small-Scale Implementation
ITIL V2 consisting of nine books provides best practices in aligning technology with the business, and with guidance
focused on key IT processes to deliver effective services to the business. With ITIL V3, the processes are organized
within a core set of six publications. The following table shows ITIL V2 to ITIL V3 processes mapping.
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ITIL V2 Processes
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ITIL V3 Processes
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Availability Management
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Capacity Management
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Financial Management
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IT Service Continuity Management
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Service Level Management
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Service Desk (function)
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Incident Management
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Problem Management
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Change Management
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Release Management
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Configuration Management
Software Asset Management
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Service Asset and Configuration Management
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Security Management
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Event Management
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