ITIL® Service Delivery focuses on providing services to IT customers. Service Delivery and Service Support processes make up what is called ITIL Service Management. 

The ITIL Service Delivery processes include:

• Availability Management
• • Key Concepts
  • Process Workflow and Description
• Capacity Management
• • Key Concepts
  • Process Workflow and Description
• Financial Management
• • Key Concepts
  • Process Workflow and Description
• IT Service Continuity Management
• • Key Concepts
  • Process Workflow and Description
• Service Level Management
• • Key Concepts
  • Process Workflow and Description