Service Support focuses on user support, fixing faults in the infrastructure, and managing changes to the infrastructure. Service Support and Service Delivery make up ITIL® Service Management. 

Service Support includes a single function and 5 processes, including:

• Service Desk (function)
• • Key Concepts
  • Process Workflow and Description (called Request Fulfillment)
• Incident Management
• • Key Concepts
  • Process Workflow and Description
• Problem Management
• • Key Concepts
  • Process Workflow and Description
• Change Management
• • Change Management Key Concepts
  • Process Workflow and Description
• Release Management
• • Key Concepts
  • Process Workflow and Description
• Configuration Management
• • Key Concepts
  • Process Workflow and Description