Supporting Material: ICT Infrastructure Management

Information and Communications Technology Infrastructure Management (ICTIM) provides the foundation for Service Delivery and Service Support. ICTIM provides a stable IT and communications technology infrastructure upon which Service Delivery and Service Support provide services.

ICT Infrastructure Management

The following processes are involved in ICT Infrastructure Management:

ICT Infrastructure Management		Process
Category	Subcategory	Process
Design and Planning	not applicable	IT Strategy Architecture Management
Deployment	not applicable	Release Management Deployment Management
Technical Support	not applicable	IT Research and Innovation
Operations	Event Management	Event Management
	Operational Control	Service Execution
	Workload and Scheduling Management	Service Execution
	Storage Management Backup and Recovery	Service Execution Data Management
	Operational Security Management	Security Management Identity and Access Management
	Supporting Operational Process Management	Knowledge Management
	Proactive Operational Management	Service Execution