What is ITIL®?
ITIL is an internationally recognized and constantly evolving collection of IT best practices designed to help
organizations overcome current and future technology challenges. Originally created by the UK government in 1988, ITIL
is the result of years of experience contributed by major IT organizations and companies, including IBM®. IT
departments around the world use ITIL as a roadmap to help guide efficient and effective implementation of current
technology - including the realization of an IT service management strategy. ITIL is owned by the UK government's
Office of Government Commerce. For more information, see the OGC ITIL site at http://www.ogc.gov.uk/index.asp?id=2261.
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Domain
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Specifications
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Best Practices
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Process Model
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Maturity Model
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IT Service Management
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no
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yes
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no
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no
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IBM has been involved with ITIL since its inception, contributing significantly to the library's original platform.
IBM's Information Systems Management Architecture (ISMA) - developed in the 1970s - served as the foundation for many
of the ITIL process definitions. As a global member of the international IT Service Management Forum (itSMF) - the only
internationally recognized and independent organization dedicated to IT service management - IBM continues to support
the creation of new library materials, including the definition of ITIL, version 3.
Select one of the following to find out more about these two versions of the ITIL library:
Individuals can be qualified in ITIL at various levels of expertise.
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