Task: Identify Candidate Service Improvement Elements

Relationships

Roles	Primary Performer: Service Level Analyst	Additional Performers: Customer Liaison IT Customer Service Delivery Manager Service Owner Supplier
Inputs	Mandatory: Service Improvement Input Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs)	Optional: None
Outputs	Service Improvement Plan

Main Description

Propose various actions that may be taken to improve services. Include review of service metrics and user feedback.