Task: Negotiate SLA

Relationships

Roles	Primary Performer: Service Level Manager	Additional Performers: Customer Liaison IT Customer Service Delivery Manager Service Owner Supplier
Inputs	Mandatory: Service Level Agreement	Optional: None
Outputs	Service Level Agreement

Main Description

The SLAs will then be negotiated with the customers so that the content can be finalized and finally the service level agreement can be set up between the service provider and the customer.

More Information

Tool Mentors	TSLA - Create and Maintain Service Level Agreements